Shipping
Step 1: Order confirmation
Your order processing time where your product of choice is assembled and built especially for you!
Step 2: Tracking Number
You'll receive a tracking number only once your product has been shipped and has left the factory or distribution centre. Please be aware that the tracker may be issued differently depending on the products delivery time. For products delivery time please visit our page and above the "add to cart" button there's a timeline.
Step 3: Pending/Confirmed Tracker
If the tracking number reads "Pending" or "Confirmed" this means it is on route or currently in customs clearing (CA). The courier at this time still has NOT picked up the product. The tracker will change to "in transit" when the courier actually has the product and it has cleared customs in CA. Then "Scheduled for Delivery" status is given where an accurate time will be given for arrival.
Step 4: Delivered
Your product has arrived at your doorstep.
Return and Refund Policy
We strictly follow the guidelines and rules of our suppliers. (E.g if you've purchased a Meepo Board we follow their return policy before applying our own).
All cancellations after 48 hours will be subject to a cancellation fee and the customer will be responsible for paying any return fees for the product, unless there's a faulty part or something is wrong with the purchase, at which we proceed by following the guidelines of that supplier.
The 10% cancellation fee on behalf of EBC and will be deducted from the refund, along with any fees accumulated under the laws of our suppliers.
We will not accept any refunds or returns if you have used the product multiple times and it is deemed "used." The product must be returned in "like new" condition in order to be eligible for a refund.
For any more information or questions on our Return and Refund Policies please contact us at support@electricboardingco.com and a member of staff will get to you ASAP to help resolve any queries.
For shipping information please view our FAQ page.
Cancellation
You may cancel your order as long as the product has not been built or shipped. If the product has been shipped you will be liable for paying the 10% cancellation fee and also any fees required by the suppliers for restocking. If you require an address change or alteration to your order please do so within 48 hours to make it easier. We will do our best to make any alterations subject to whether or not possible by the shipping company or the vendor directly.
Damages
If the product is damaged or has a faulty part, we will not charge the 10% restocking fee, and returns will be paid for by us, as long as the supplier of the product you've purchased has such guidelines.
